Colour
Size
To place an order on Marni.com, add the desired products to your shopping bag and proceed to checkout. Before finalizing your purchase, you will be able to review and modify your selection.
To finalize the order, you will need to enter the shipping address, the billing address, and choose your preferred payment method.
You can also shop by registering in the “Marni Account” section. The charge is made at the time of shipment or at the time of collection, if you have selected the “In-store Pickup” option.
After finalizing your purchase, you will receive a confirmation email containing all the details of your order.
When your item is ready to leave the warehouse, you will receive a second shipping confirmation email with the link to track it. The invoice will be sent at a later stage.
Delivery times are calculated from the moment of shipment, and not from the date on which the order is placed.
Yes. After order confirmation, you will receive by email all updates regarding preparation and shipment.
If you placed your order using a registered account, you will also be able to check the status of the order in the “My Account” section or on the dedicated “Your Order” page.
Yes. You may enter a shipping address that is different from the billing address, provided that the billing address matches the one associated with the selected payment method.
The amount is charged at the time of shipment or at the time of in-store collection, if you have selected this option.
Before the actual charge, you may see a pre-authorization for the full amount of the order.
Yes. If you need assistance during your purchase, our Customer Service can support you in finalizing the order.
Alternatively, you can also shop through a selection of Marni boutiques by sharing the desired item and your details with our team.
If your order was not successfully completed, we recommend checking that the payment details have been entered correctly, that the billing address matches the one associated with the payment method, and that there are no temporary blocks from the bank or payment provider.
If the issue persists, contact our Customer Service for assistance.
In general, no. Orders relating to items that are immediately available are processed very quickly and, once confirmed, can no longer be modified or cancelled.
If you no longer wish to keep the item, you may however return it in accordance with the Return Policy.
Pre-Order items may include iconic Marni styles or creations resulting from exclusive collaborations.
By choosing a pre-order item, you will benefit from priority in receiving the selected style and size as soon as they become available. The expected shipping date is indicated on the product page and should be considered an estimate, therefore it may be subject to change.
On Marni.com, you can send an order as a gift directly to the recipient.
During checkout, you can enter a personal message to accompany your purchase. In addition, the order includes a gift receipt with no prices shown.
For certain destinations subject to customs procedures, this option may not be available.
Yes. For certain items, the “In-store Pickup” service is available and allows you to collect your order free of charge at a selected Marni boutique.
Yes. To request the cancellation of an order with in-store pickup, contact our Customer Service.
Yes. If you cannot collect the order in person, you may authorize another person.
The authorized person must present a letter of authorization signed by the purchaser, a copy of the order holder’s identity document, a copy of the order confirmation, and their own valid identity document.
You have 7 working days from the moment the order is delivered to the boutique.
If the order is not collected within this timeframe, our Customer Service will contact you in order to arrange a new date. In the absence of a response, the order may be cancelled.
After 7 working days, it may also be necessary to request a new payment authorization, as the initial transaction may be subject to expiry.
On Marni.com, we accept various payment methods, including credit and debit cards, Apple Pay, PayPal and PayPal Express, as well as Klarna where available.
The availability of payment methods may vary depending on the country of purchase.
We accept the following cards: Visa, MasterCard, American Express, Diners, Maestro, JCB and Discover.
Yes. If your device is compatible, you can select Apple Pay directly at checkout.
Payment is confirmed via Touch ID, Face ID or, on Apple Watch, by double-clicking the side button.
Yes. We accept PayPal and PayPal Express.
During checkout, you will simply need to select PayPal: you will be redirected to the login page, where you can finalize the payment in a simple and secure way.
Yes, where available you can choose Klarna and divide the payment into 3 equal instalments.
The first instalment is charged at the time of the order, while the following ones are charged after 30 and 60 days. No interest or fees apply, unless different conditions are indicated by the service provider.
Yes. We use advanced security systems to protect every transaction.
For certain transactions, the 3D Secure protocol is required, adding an additional level of protection thanks to a verification code sent by your bank.
After entering your card details, your bank may ask you to confirm the payment using an OTP code or a security password.
Without this verification, the purchase cannot be finalized.
You may save your payment information to speed up future purchases, but full card details are not stored.
For security reasons, the CVV code must be entered each time.
Delivery times depend on the shipping method selected.
Standard Shipping: 3–4 working days.
Express Shipping: 3–5 working days.
The timeframes run from shipment, and not from the date on which the order is placed.
Orders are processed and shipped from Monday to Friday, excluding public holidays.
No. The delivery address can only be changed subject to prior authorization by our Customer Service.
Yes. In order to ensure greater security, the signature of an adult is required upon delivery.
In this case, we invite you to contact our Customer Service as soon as possible, so that we can carry out the necessary checks.
Shipping costs may vary depending on the selected service.
Express: €35.
Any promotions or thresholds granting free shipping are indicated directly at checkout.
Yes. In some cases, shipping may be free, for example for registered users or for orders above a certain threshold, if this is предусмотрено in the country of purchase.
The applicable conditions are indicated at checkout.
We ship to the countries indicated on the Marni website.
To correctly display availability, prices and delivery options, select the destination country from the site menu before finalizing the order.
Yes. You may shop for a country different from the one you are in, provided that you select the correct country on the site before proceeding with the order.
You may request a return within 15 days of the delivery date.
Yes. The return is completely free of charge, if made according to the procedures set out by Marni.
After requesting the return, you will receive a confirmation email with the prepaid label to print and the instructions to arrange collection.
Once the request has been submitted, you will receive a confirmation email with the prepaid return label and the shipping instructions.
You will need to follow the instructions received by email and contact the indicated courier to arrange collection of the parcel.
The refund is processed to the original payment method as soon as the return is accepted and processed.
You will also receive a confirmation email.
No. The original shipping costs are non-refundable.
Size or color exchange is available exclusively online, subject to availability.
If you prefer, you may also return the item and proceed with a new purchase.
If the product has a defect or anomaly, we invite you to contact our Customer Service before independently proceeding with the return, so that you may receive the most suitable assistance.
Contact our Customer Service to request a new return label.
Yes. If you have changed your mind and wish to keep the product, contact our Customer Service to check whether the return request can be cancelled.
No. In order to be accepted, the return must comply with all the conditions set out in the policy.
Items must be returned in their original condition, with tags intact, and must not have been worn, used, altered or damaged.
If you have received an exchange cancellation email, this means that the requested size or color is no longer available.
In this case, the refund will be issued as soon as the return has been received in our warehouses.
No, the size or color exchange service is available exclusively online.
However, boutique staff may assist you in managing a return, so as to allow you to directly purchase a new item in store.
No. In line with our commitment to sustainability, we no longer issue paper receipts for returns made in boutique.
At the end of the procedure, you will receive a confirmation email.
Yes. However, if you choose a courier different from the one indicated by Marni, any damage or loss during transport will be at your expense.
Yes. All products, including sale items, may be returned according to the procedures set out in our return policy.
A Marni account allows you to enjoy a simpler and more personalized shopping experience.
With your account, you can save addresses and preferences, speed up checkout, track your orders, and access dedicated content, services and benefits.
You can create your account by visiting the registration page on Marni.com and following the indicated steps.
In just a few minutes, you will enter the world of Marni with a faster, more personalized and more complete experience.
To request the deletion of your account, send an email to privacy@marni.com.
If you are unable to log in, we invite you to contact our Customer Service.
You can unsubscribe by clicking on the “Unsubscribe” link at the bottom of every email communication.
Yes. You can also log in with the same credentials on a Marni site in another country.
However, the saved payment methods and the addresses associated with your profile may not be visible.
As a general rule, each email address can be associated with only one account. If you encounter issues during registration, we recommend contacting our Customer Service.
No. The Tax Free service is not available in stores in the United States nor for purchases made on Marni.com.
In Japan, Tax Free may be requested in physical stores, while it is not available for online purchases on Marni.com.
Some Marni bags and shoes are equipped with RFID and NFC tags, designed to provide confirmation of the product’s authenticity and provenance.
The certificate of authenticity is registered with Aura Blockchain Consortium, in order to guarantee greater transparency and security.
Through the tag, you can also access dedicated content and discover more about the history and values of the brand. NFC/RFID technology does not collect personal data, and the tag can be deactivated at any time by contacting Customer Service.
In most cases, the issue depends on device compatibility.
Check that your smartphone supports NFC technology and that the NFC reader is enabled in the device settings.
No. The tag is available only on a selection of items from the most recent collections and is integrated into the product from the moment of purchase.
It therefore cannot be added later to products purchased in the past.