RETURN

 

You can return an item purchased at Marni.com within 15 days from the date of delivery or collection. Returns are free of charge and orders come with a prepaid return label. Any return must be made from the country in which the purchase was made. There are different ways to return your item(s): return via the online form, send a request to CLIENT SERVICE or return to an authorized boutique.

RETURN VIA ONLINE FORM


• Go to the Returns and Exchanges section of the website, then enter your order number and email address.
• Select the items you have chosen to return.
• Once the request has been sent, you will receive a return-confirmation email with a label attached: you can either print this one or use the prepaid label already provided in the original package.
• Place the item(s) in the original box, ensuring that the packaging and all tags are present and intact.
• Attach the label to the box and contact the collecting courier for pick-up.
• The refund will be processed after quality-control checks are completed by specialist warehouse staff.

RETURN VIA CLIENT SERVICE


• Contact our Client Service Department, providing the order details so they can process your return request.
• When the process is complete, you will receive a confirmation email with a prepaid label.
• The following steps are the same as those in the RETURN VIA ONLINE FORM section.


Please remember that timeframes for refunds may vary and if payment was made on delivery, our Client Service Department will contact you to ask for your bank details in order to complete the refund.


Please note that the following conditions must be met for a return to be accepted:
• All items must be returned in their original condition, with all labels intact.
• Items that have been worn, used, altered or damaged will not be accepted.

EXCHANGE

 

You can only exchange an item for a different size or color and must do so by either filling out the online form or sending a request to CLIENT SERVICE, as described below:

EXCHANGE VIA ONLINE FORM


• Go to the Returns and Exchanges section of the website, then enter your order number and email address.
• Select the items you have decided to exchange and the new size or color you want.
• Once the request has been sent, you will receive an exchange-confirmation email with a label attached: you can either print this one or use the prepaid label already provided in the original package.
• Place the item in the original box, ensuring that the packaging and all tags are present and intact.
• Attach the label to the box and contact the collecting courier for pick-up.
• The exchange will be processed after quality-control checks are completed by specialist warehouse staff and, once the new order is dispatched, you will receive a confirmation email enabling you to track it.

EXCHANGE VIA CLIENT SERVICE


• Contact our Client Service Department, providing the order details.
• Please specify the item you wish to exchange and the new size or color you want.
• When the process is complete, you will receive a confirmation email with a prepaid label.
• The following steps are the same as those in the EXCHANGE VIA ONLINE FORM section.


Please note that the following conditions must be met for an exchange to be accepted:
• All items must be returned in their original condition, with all labels intact.
• Items that have been worn, used, altered or damaged will not be accepted.



RETURN INSTRUCTIONS

RETURN YOUR ORDER

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