To initiate a return please insert your order number and email address.





Please note for a return to be accepted, the following conditions apply:

Items must be unused and in sellable condition, with all original tags attached.
Items must be returned within 15 days of delivery date.
Items that have been worn, used, altered or damaged will not be accepted.

For further questions, contact our Client Service .


Enter your order information above to request a return. Follow the instructions provided in the email confirmation. Use the pre-paid return label provided in your confirmation email to ship back to us and simply drop off the parcel to the designated carrier. Refunds for returned merchandise will be made to the original form of payment.

For any questions or other information you may refer to our Terms and Conditions or contact Client Service .

Please note exchanges in store are not currently permitted. Our store staff will be happy to process an immediate return for you so you can purchase for your preferred item.



To return in store simply choose a Marni boutique from the following link. Provide your order and order information to one of our sales assistants who will process the return on your behalf. Please note online exchanges are not currently available in store. Your refund will be processed immediately and made via the original payment method. You will receive a return confirmation email as receipt.