Customer Care

COVID-19 FAQs

Information about COVID-19 (Coronavirus)

In this section you can find answers to the most frequently-asked questions regarding purchases on Marni Online Store.

Feedback

Did you find this article useful?

Is shopping on Marni Online Store safe?

We operate according to the guidelines of the World Health Organization and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

Feedback

Did you find this article useful?

Can I continue to place orders?

You can continue to shop on our website.

Here is how:

1. Add items to your Shopping Bag and proceed to checkout as usual
2. Your card will be charged 5 days after you place an order
3. You will receive a confirmation email once it has been shipped from our warehouse.

We have decided to prolong the returns period to 60 days for all orders made between March 1st and June 14th, 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after June 15th.
Please consult our Return Policy for more information.

Feedback

Did you find this article useful?

When will I receive my refund?

You will receive a confirmation email as soon as your return has been accepted and your refund has been processed.

We have decided to prolong the returns period to 60 days for all orders made between March 1st and June 14th, 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after June 15th.
Please consult our Return Policy for more information.

Feedback

Did you find this article useful?

Contact Us